frequently asked questions
DO YOU NEED HELP OR HAVE A QUESTION AND NEED AN ANSWER?
PLEASE READ OUR FAQ SECTION. IF YOU CANNOT FIND THE RIGHT ANSWER, PLEASE EMAIL ME OR WHATSAPP ME AT +351 917268682
HOW DO I PLACE AN ORDER?
Ordering online from KILLED IN ACTION is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
HOW DO I CHECKOUT?
Once you have your selected items in your cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete the payment. A confirmation email will be sent to your registered email address containing the contents of your order!
I'VE JUST PLACED AN ORDER. WHERE IS MY CONFIRMATION EMAIL?
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact us at firstname.lastname@example.org
I'M UNABLE TO PLACE MY ORDER. WHAT DO I DO?
If an error message keeps occurring in your checkout process, more often than not there is a credit card problem or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, contact us at email@example.com
Can I cancel/make changes to the order I just placed?
Unfortunately, we are not able to cancel an order after it has confirmed through our system, and payment has been received.
Generally, we are unable to make manual changes, however, if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact us with your change request details included in the email. Please note we might work on a different time zone and answers might not come immediately.
Do you have a size chart?
As we carry several different brands and some of the brands have developed their own sizing systems, we structured a general size guide page where you can find the normal sizing charts as well as the individual size charts for each brand. Find your brand and check sizes here but if you have any further questions about sizing, please contact us at firstname.lastname@example.org
I seem to be in between sizes and am not sure which size to order. Can you help me?
Yes, of course! Just write me an email with all the details to email@example.com or contact me via WhatsApp at +351 917268682
Can I split my payment?
Yes. After extensive research, I decided to partner up with SPLITIT, in order to offer you an interest-free installment option. You just have to write me an email with your order details (items, size, color, delivery address, and shipping method) and I will generate the payment link for you and send it to you per email. You can split your payment in up to 4 interest-free installments.
Where is my order?
When your order is dispatched, you’ll receive a confirmation email. This will inform you which carrier we have used to deliver your package, and of your tracking number.
Please track your order directly with the relevant link below.
If you have not received a confirmation email, please contact us at firstname.lastname@example.org
This is a gift and I would like it to be a surprise. What does your outer packaging look like?
All online orders are lovingly packed and dispatched in branded boxes. We dispatch orders in an anonymous and discreet box or envelope with your address written on. Nowhere does it state Killed in Action on the outer packaging.
Additionally, you can ask for a personalized message written in a flyer and placed inside the package.
Will I have to pay import duties?
You may need to if you are based outside of the EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these is necessary to release your order from customs. We are unable to advise on rates as they vary according to the country. Please consult your local post office services for more information.
The tracking number for my number isn’t showing any tracking updates. Where is it?
Tracking updates at times don’t reflect the exact location of your parcel. Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot. Unfortunately, we experience issues with the Standard Mail option. Here, packages to the US or Australia sometimes seem not to update the tracking or do not get scanned. We are aware that this causes stress for the customer but can also say that we have never lost a package with the Portuguese standard mail, CTT. In the rare cases this happens, we start an inquiry and wait for the response of the courier.
Can I return a sale item?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Returns and Exchanges page for further details.
I WANT TO RETURN OR EXCHANGE AN ITEM. WHAT DO I DO?
You can return an item up to 14 days after receiving it. Please refer to the Return Page.
COVID-19 UPDATE: We just extended our return policy to 30 days.